Terms of Use & Policies

Welcome to ATXRestaurantEquipment.com, the official website of ATX Restaurant
Equipment. By using, visiting, communicating with, or purchasing on
ATXRestaurantEquipment.com, you agree to be bound by our Terms of Use, Shipping
and Return Policies, Privacy Policies, all disclaimers and terms & conditions that appear
elsewhere on the ATX Restaurant Equipment website. ATX Restaurant Equipment may
at any time revise these Terms of Use by updating this posting. By using
ATXRestaurantEquipment.com, you agree to be bound by any such revisions.

Terms of Use

All references herein to "ATX Restaurant Equipment,"; "ATX Restaurant Equipment,"
"ATX Restaurant Equipment," "we," "us," and "our" refer to ATX Restaurant Equipment.
The terms "ATXRestaurantEquipment.com," "shopping cart," "website," and "site" refer
to the website at http://www.ATXRestaurantEquipment.com/. The terms "customer,"
"visitor," "shopper," "user, " "you," "your" and "yours" refer to the customer utilizing our
website to order merchandise, to browse our website, or to communicate with staff.

Disclaimer

You assume all responsibility and risk for the use of ATX Restaurant Equipment.com,
which is provided by ATX Restaurant Equipment on an "as is" basis. ATX Restaurant
Equipment makes no representation or warranties of any kind, express or implied, as to
the operation of our website or the information, content, materials or products included
on our website. ATX Restaurant Equipment disclaims all warranties, express or implied,
including but not limited to, implied warranties of merchantability and fitness for a
particular purpose, non-infringement of intellectual property rights or other proprietary
rights and freedom from errors, viruses, bugs or other harmful components.

When Will Card Be Charged

We will charge your credit or debit card when the order is processed (normally, within
two business days).

Orders

Receiving an order confirmation via email does not guarantee our acceptance of an
order. ATXRestaurantEquipment.com reserves the right to limit the quantity of items
ordered and/or refuse to sell to any customer. While we will use our best efforts to fulfill
all orders, ATX Restaurant Equipment cannot guarantee the availability of any particular
product displayed on this site. We reserve the right to discontinue the sale of any
product listed on this site at any time without prior notice.

After you place an order using our shopping cart, we will check the information you give
us for validity, by verifying your method of payment, shipping address, or billing address.
We reserve the right to reject any order you place with us, and/or to limit quantities on
any order. If we reject your order, we will attempt to notify you using the email address
or phone number you provided us with the order. Normally, your credit or debit card will
not be charged if we reject an order, but we will process a refund if the charge has been
made on your card.

In the event the shipping address does not coincide with the billing address, we will
attempt to notify you using the email address you provided us with the order. If we do
not hear from you in a timely manner, we reserve the right to cancel your order.

Pricing

ATX Restaurant Equipment.com, the online presence for ATX Restaurant Equipment,
might reflect different pricing than that found in the ATX Restaurant Equipment
showrooms. These separate pricing structures may be due to many factors, including a
local-versus-national marketplace, freight costs, the geographic location of stocking
inventory, and purchasing capabilities. The pricing reflected on the website is
specifically intended for online transactions that ship from either the ATX Restaurant
Equipment.com distribution center or a manufacturer's distribution center and said price
may not be honored in any of our inventory-stocking showrooms.

If a product is listed at an incorrect price due to a typographical error, entry error, or
error in pricing information received from our suppliers, ATX Restaurant Equipment shall
have the right to refuse or cancel any orders placed for the said price. If you have
already been charged for the purchase and the order is canceled, we will issue a credit
to your credit card account or other payment type in the amount of the incorrect price.

Sales Tax

We will charge sales tax unless otherwise noted.

Errors on Our Site

Prices, images and photography, and availability of products and services are subject to
change without notice. Errors will be corrected when discovered, and ATX Restaurant
Equipment reserves the right to revoke any stated offer and to correct any errors,
inaccuracies, or ATX Restaurant Equipment including after an order has been submitted
and whether or not the order has been confirmed and your credit card charged. If you
have already been charged for the purchase and the order is canceled, we will issue a
credit to your credit card account or other payment type in the amount of the incorrect
price.

Discount Codes / Coupons

Discount Codes (also described as "Coupons" or "Online Discount Codes") are
available for shoppers. Each discount code may only be used once per purchase and
may not be combined with other codes or offers. If multiple discount codes are applied
to one order, we reserve the right to remove all but one (1) discount code or cancel your
order. All charges involved will be the responsibility of the customer.

Shipping Policy

Orders will be processed 1-3 business days. However, on days when we experience
high traffic, or if we have inventory issues, the processing of your order may be longer.

Unfortunately, we have no control over the shipment of made-to-order and non-stock
items so the date of your shipment may vary.

*Shipping times will be longer during the holidays.

Shipping Methods

All LTL/freight shipments are curbside delivery only. The customer is responsible for
bringing the delivered item into the place of business.

Handling Charge

We currently do not add a handling charge to our orders.

International Shipping

We do not ship internationally.

Damage Policy

All of our orders are packed accordingly with fragile shipments packaged carefully and
especially well. Unfortunately, there are rare occasions when orders might become
damaged in transit. ATX Restaurant Equipment is not responsible for orders damaged
in transit.

Freight companies are responsible for inspecting items before picking up a shipment
from us. When freight carriers sign for items, they pick up from us, they are indicating
that items are received in good condition from us unless otherwise noted on the freight
bill.

Therefore, it is critical that you inspect your shipment for any damage before signing for
your delivery. Once you sign for your shipment (or your customer signs for a shipment in
the case you have the merchandise shipped direct to your customer) --even if you sign
it "Damaged," "Subject to Inspection," or make any other notes on the freight bill--you
will need to file a freight claim with the carrier for any compensation and ATX Restaurant
Equipment will not be responsible for the outcome of your freight claim.

Delivered Shipment Instructions

Do not sign for your freight shipment without

prior inspection.

Visually inspect equipment deliveries for any damage before signing the receipt.

If there is visible damage to the packaging, the driver is required to wait for you to
thoroughly inspect the equipment. Make sure to notate any signs of visible damage.

Under no circumstances should equipment be received without your prior inspection.

Once you sign for the unit, you are responsible for submitting a freight damage claim
within 5 days of receipt.

Take pictures of the unit fully packaged, at various angles, and several stages of
unpacking.

When in doubt or if you have questions, contact us prior to signing up for equipment
freight shipments.

YOUR OPTIONS

If you identify freight damages at the time of delivery:

• Refuse the unit.
• Sign the delivery receipt with "REFUSED DAMAGED."
• Notify us at; once all is confirmed, we will ship a replacement to you.

You can accept the unit with freight damages:

• You will be responsible for submitting a freight damage claim.
• Clearly note all damages on the delivery receipt.
• Keep your copies of the delivery receipt and the bill of lading.
• Keep the packing materials for inspection.

If you accept the unit and notice, there is concealed freight damage:

• You will be responsible for submitting a freight damage claim.
• Keep your copies of the delivery receipt and the bill of lading.
• Keep the packing materials for inspection.

IMPORTANT: Once the driver leaves, you are responsible for reporting any damage to
the freight company. ATX Restaurant Equipment is not liable for that damage or the
outcome of your freight claim.

Refused Shipments

If a shipment is refused because it was damaged in transit, we will re-deliver/replace the
item at no cost to you after we confirm with the carrier that the item is coming back.

If a shipment is refused for any reason other than damaged in transit, you "the
Customer" will be responsible for FULL FREIGHT charges going both ways and a 25%
re-stocking fee.

Additionally, if you refused delivery of your order, and it was not damaged in transit to
you or no errors were made on the part of ATX Restaurant Equipment, you will be
responsible for any freight damage incurred on the return shipment.

Missing Shipments

If any part of your order shows delivered but is missing, lost, or stolen, please contact
us within 3 business days after the expected delivery date. We will work with the carrier
to find your items, file a claim on your behalf, or determine a resolution for you, which
may include a refund, a partial refund, or ATX Restaurant Equipment.com store credit.

Chargebacks/ Canceled Payments Due to Damaged Shipment

If you fail to follow the instructions indicated in our "Damage Policy," then proceed to file
a chargeback or cancel your payment to us, you will be fully responsible for all freight
charges going both ways. You must also make arrangements to have the item(s)
returned to us at your expense. In addition, you will be responsible for any damage
incurred in the shipment going to you and coming back (if any) and a 25% re-stocking
fee.

Remember that once you sign the freight bill (damaged or not), the items belong to you.
Therefore, we will still bill you for the damage and you will need to file a claim with the
carrier if you wish to be compensated by the trucking company for repair of the
damages and we will not be responsible for the outcome of your freight claim. Your
actual refund amount will be determined after we receive the item back and repairs are
completed.

Storage Fees

If you make arrangements with a carrier to store your order for any amount of time other
than the standard transit time, please note that the carrier reserves the right to bill your
storage fees. If the carrier bills ATX Restaurant Equipment, we reserve the right to bill
the charges to you as "the Customer."

In addition, if your order is stored for any amount of time other than the standard transit
time, you "the Customer" will be responsible for damages incurred during storage. If you
decide to keep your order, our "Damage Policy" will be in effect; if you decide to refuse
your order, our "Refused Shipment Policy" will be in effect.
Orders delivered for free in-store pick up will be charged $25 a day after 7 days of no pick up unless arrangements have been made.

Product Warranty

All warranties are covered by the manufacturer.
Please note, most of the products we offer are for use in commercial applications. Using
a residential application may void your warranty.
If you have any questions about a warranty, please contact us before making your
purchase and we will gladly assist you.

Returns Policy

There is a 25% re-stocking fee applied to all items that are refundable. Items labeled as
"used," "non-stock" (specially ordered from the manufacturer), "made to order" (custom-
made), or "special order" might be non-refundable or require a higher re-stocking fee,
determined by the manufacturer. Freight charges are not refundable. Products cannot
be returned without prior authorization of a ATX Restaurant Equipment Customer
Service Representative. If for any reason you wish to return or exchange an item or
your entire order, please contact us via email returns
Orders@atxrestaurantequipment.com

To receive credit (with the exception of freight charges), items must be returned freight
prepaid within 30 days of receiving your order, unopened, and in the same unused
condition we shipped it to you. All shipping charges involved will be the responsibility of
the customer.

Exchanges

If you prefer to exchange an item, please contact us toll via email returns
Orders@atxrestaurantequipment.com prior to returning the merchandise. Once the
returned item is received, we will process your new order and issue a credit for the price
difference between the returned item and the replacement item or bill you for the
difference (with your approval). All shipping charges involved will be the responsibility of
the customer. Factory Stock Item, Special Order, Made to Order (custom-made), non-
stock (specially ordered from the manufacturer), and Used items do not qualify for
exchange as these items are Not Returnable.

Special Order Returns

Special Order, Made to Order (custom-made), and non-stock items (specially ordered
from the manufacturer) are Non-Refundable.

Liability

Prices and specifications subject to change. Not responsible for Typographical Errors.
For your security, please ship all returned merchandise through an insured carrier like
UPS or FedEx. ATX Restaurant Equipment will not be held responsible for any items
being returned that are lost or damaged.

Ship Returns and Exchanges to:

Orders@atxrestaurantequipment.com

Privacy Policy

ATX Restaurant Equipment is committed to ensuring your privacy as a valued customer.
ATX Restaurant Equipment respects the relationship we have with our customers, and
we do not sell any information offered to us via our website. We are committed to
developing long-lasting relationships that are built on trust. ATX Restaurant Equipment
will never violate that trust.

In order to enhance your online shopping experience with us, we collect and use
information from you with third parties to ensure your interactions are as smooth as
possible.

Information Collection and Use

ATX Restaurant Equipment collects two kinds of information from you:

1. Personally Identifiable Information
(Information that you choose to provide to us)
All personal information you provide us is considered personally identifiable information.
ATX Restaurant Equipment will never sell your personal information and will keep all
your information confidential. However, in an effort to better serve our customers and
improve our day-to-day operations we do share information with our shipping partners
and review services.

2. Non-Personally Identifiable Information
(Such as an IP address and Cookies)
IP Addresses
An IP Address is a number used by computers on a network to identify your computer
so that data can be transmitted to you. We collect IP Address information in order to
administer our web site and to gather broad demographic information.

Cookies

Cookies are pieces of data that a web site sends to a user's computer while the user is
viewing the site. Cookies identify your web browser and store information about your
visits, but do not reveal any personally identifiable information about you. We use
cookies to understand what parts of our site users are visiting the most and to help us
improve our site.

Remarketing

ATX Restaurant Equipment uses cookies for remarketing (a form of advertising) to show
our ads on sites across the Internet. The ads served to you are based on your past
visits to our website.

Opt Out

We use Google Inc. services, such as Google Analytics and Google AdWords, for
marketing and advertising purposes. If you wish to opt out from this tracking, use the
currently available opt-outs for Google.

If your information is currently being used to send you marketing communications, you
can opt out at any time. All marketing email communications from ATX Restaurant
Equipment come with an opt-out link for your convenience. Or you can use this link to
unsubscribe now.

Your Security

All our personal data trans ATX Restaurant Equipment are encrypted. When you order
from ATX Restaurant Equipment, all your personal information is protected. We use
Secure Sockets Layer (SSL), the industry standard, for encrypting all personal
information, including name, address and credit card numbers.